Delivery Information

Professional Services & Digital Products

At HCSBIZ, we specialize in professional accounting, tax, and payroll services. Because our offerings are primarily service-based or digital, "delivery" refers to the timeline in which your requested work is completed or your digital access is granted.

1. Digital Products & Subscriptions

WhatsApp Tax Tips: Once your subscription is confirmed and payment is processed, you will be added to our broadcast list within 24 to 48 hours. You will receive your first update during the next scheduled weekly cycle.
Downloadable Templates: Any digital documents or templates purchased will be available for immediate download via your customer account dashboard once payment is successful.

2. Professional Services Turnaround

For professional accounting and tax services, "delivery" of the final work (e.g., Management Accounts, SARS Submissions, or CIPC Filings) depends on the complexity of the task and the receipt of all required documentation from the client.

Standard Filings: Usually processed within 3–5 business days.
Urgent Tenders/CSD Updates: Every effort is made to meet specific tender deadlines, provided documents are submitted to us in a timely manner.

3. Physical Documents

In the event that original physical documents (e.g., Share Certificates or original AFS) need to be sent to you:

We utilize reliable third-party South African courier services.
Delivery Areas: Nationwide within South Africa.
Estimated Time: 2–4 business days depending on your location (e.g., Gauteng vs. outlying areas).
Tracking: A tracking number will be provided once the documents have been dispatched.

4. Client Responsibility

"Delivery" of accurate financial reports is dependent on the client providing all necessary bank statements, invoices, and SARS correspondence. Delays in providing these documents will result in a delay in the delivery of the final service.